Portal down - Azure service interruption

Closed | Jul 21, 2022 | 05:15 GMT+01:00

We are encountering an issue accessing our document360 portal application due to an outage in one of the services in Azure (SQL Database). We are waiting for an update from the cloud platform on the same. We will update once it's resolved.

We observed an incident in Azure SQL Database West Europe region which affects our EU customers accessing portal and KB sites.
Azure SQL engineers identified a configuration change on the metadata drop operation which has caused the overall issue.

This incident has been resolved.