Incident

High response time for KB sites in EU Environment

Closed | Feb 24, 2026 | 00:00 GMT+00:00

The issue was the result of a db cluster change which resulted in temporary connection issue. We will be taking steps to improve the connection resilience to avoid such incidents in the future.

Investigating | Feb 17, 2026 | 10:11 GMT+00:00

We have noticed an incident in EU Knowledge base site, the service has been stabilized now we are currently investigating the issue.